Softrack FAQs

  • What software packages are available for purchase?

    To access the list of software available for purchase from BMI, please navigate to the Softrack landing page https://softrack.research.cchmc.org/software . Alternately, once logged you may click on the ‘Available’ tab. The name of the software packages we have available will be listed on the left under the title ‘Software’.

    home
  • What if I do not see the software I am looking for in the list?

    If the software you are looking for is not licensed thru BMI, you will need to request a quote from CHMC's preferred software vendor. To do so, please call the I.S. Service Desk at ext. 6-4100 and ask to be connected to our preferred software vendor. Upon receipt of the quote, you will need to process it just like any other quote, via PO #.

  • How do I place an order for software?

    To place an order for software, you must login into the Softrack system.

    1. Go to https://softrack.research.cchmc.org/software and click on the ‘login’ icon in the upper left hand corner.
    2. Enter your CCHMC login credentials.
    3. Once logged in, click on the ‘Available’ tab.
    4. Then click on the ‘Request’ tab next to the software you wish to purchase.
    5. Provide all the pertinent information needed for you request and then click ‘Submit’ button at the bottom of the page to submit your request for processing.
    6. ]

    request
  • How do I check the status of my software order?

    1. Go to https://softrack.research.cchmc.org/software and click on the ‘login’ icon in the upper left hand corner. If already logged in, click on the ‘Softrack’ in the upper left hand corner to be returned to landing page.
    2. Then click on the ‘My licenses’ which will display the status of your request.
    3. The order will remain in ‘requested’ status until the order is fulfilled.
    4. Once the order has been fulfilled, the status will be updated to ‘licensed’.
    5. All of the BMI software requested that have been fulfilled through interface will show in the list of ‘List of validated licenses‘.

    request
  • If my software has not been installed within 3 days, what do I do?

    1. First you should check the status of request using the process described in the question about ‘How do I check the status of my software order?’
    2. If the status still shows as ‘requested’ then the requested hasn’t been fulfilled yet.
    3. If the status indicates ‘licensed’ then I would attempt to install the software using the OS specific self-service directions provided below:

    For Windows systems:

    The software you requested has been scheduled to be installed on the tag #(s) you provided. Please be sure that your computer is powered on and connected to the CCHMC network for the software to download.

    1. Ensure your computer is powered on and connected to the CCHMC network
    2. Click on Start request
    3. Type Software
    4. Select ‘Software Center’ request
    5. Choose the software package you ordered form the list
    6. Click ‘Install’
    It is recommended to restart your computer after installation of any software.

    For Mac systems:

    If the software has not auto-installed by tomorrow, when connected to the CCHMC network, you can do the following to install the software:

    1. Ensure your computer is powered on and connected to the CCHMC network.
    2. Go to ‘Self-Service’request
    3. Login with your CCHMC credentials.
    4. Choose the software package you ordered form the list.
    5. Click Install.
    It is recommended to restart your computer after installation of any software.

  • What should be the format of the Budget Number being used?

    1. BU is 31 and is a Project:
      Format: (GLBU-FUND-ACCT-DEPT-PCBU-PROJECT-ACTIVITY-BR)
      Example: 31-#####-666350-######-31-######-001-##

    2. BU is 31 but is a non-Project:
      Format: (GLBU-FUND-ACCT-DEPT-PCBU-PROJECT-ACTIVITY)
      Example: 31-#####-666350-######-31-######-001

    3. BU is not 31:
      Format: (GLBU-FUND-ACCT-DEPT)
      Example: #######-666350-######