Softrack FAQs

  • What software packages are available for purchase?
    • Navigate to the Softrack landing page https://softrack.research.cchmc.org/software and login with your CCHMC credentials.
    • Once logged in, click on the 'Purchase' tab.
    • The names of the available software packages will be listed under ‘Software’.

    AvailableSoftware
  • What if I do not see the software I am looking for in the list?

    If the software you are looking for is not licensed thru BMI, you will need to request a quote from CHMC's preferred software vendor. To do so, please call the I.S. Service Desk at ext. 6-4100 and ask to be connected to our preferred software vendor. Upon receipt of the quote, you will need to process it just like any other quote, via PO #.

  • How do I place an order for software?

    To place an order for software, you must login into the Softrack system.

    1. Go to https://softrack.research.cchmc.org/software and click on the ‘Login’ icon in the upper right hand corner.
    2. Enter your CCHMC login credentials.
    3. Once logged in, click on the 'Purchase' tab.
    4. Then click on the ‘Request’ button next to the software you wish to purchase.
    5. Provide all the pertinent information needed for your request and then click ‘Submit’ button at the bottom of the page to submit your request for processing.

    HowToPlaceAnOrder
  • How do I check the status of my software order?
    1. Go to https://softrack.research.cchmc.org/software and click on the ‘Login’ icon in the upper right hand corner.
      If already logged in, click on ‘Softrack’ in the upper left hand corner to be returned to landing page.
    2. Then click on the ‘Licenses’ tab where you will be provided with several licensing choices that can be expanded according to your preference to show the order information.
    3. To view your licenses click on '+' next to the selection you would like to view.

      OrderStatusTabs

    4. Once your desired selection has been expanded, you can click on the name of the software for each individual order to view its details.

    Notes on Order Status:

    • The order will remain in ‘requested’ status until the order is fulfilled.
    • Once the order has been fulfilled, the status will be updated to ‘licensed’.
    • All of the BMI software requests that have been fulfilled through the interface will show in under the 'My Licences' expandable tab in the list of ‘My Active Licenses‘.

    OrderStatus
  • Are Softrack orders searchable?

    Yes, you may search Softrack orders by RequestID, Software, Requestor, EndUser, Department, AssetTag and/or Status.

    Please note that you don't have to fill in all fields, just the fields required to find the order(s) you're searching for.

    To search Softrack orders:

    1. Go to https://softrack.research.cchmc.org/software and click on the ‘Login’ icon in the upper right hand corner.
      If already logged in, click on ‘Softrack’ in the upper left hand corner to be returned to landing page.
    2. Then click on the ‘Search’ tab.
    3. Enter desired search criteria and click 'Submit'.
    4. The list of order(s) matching the search criteria will be displayed, if no matches are found then nothing will be returned.

    SearchPage
  • If my software has not been installed within 3 days, what do I do?

    1. First step is to check the status of your request using the process described in the above question ‘How do I check the status of my software order?’
    2. If the status is shown as ‘requested’ then the request has not been fulfilled as yet. Please wait for your request to be fulfilled.
    3. If the status is shown as ‘licensed’ then you should attempt to install the software using the OS specific self-service directions provided below.
    4. Please ensure that your computer is powered on and connected to the CCHMC network.
    5. Once the software has been successfully installed, please restart your computer.
    6. If the program is not available in self-service for installation, or you receive an error during installation, please send an email to software@bmi.cchmc.org with the software name, the asset tag, and the problem that you are experiencing.

    For Windows systems:

    1. In the lower-left corner of the taskbar, click on either the Windows icon WindowsIcon or on the Search icon SearchIcon
    2. Type Software
    3. Select ‘Software Center’ SoftwareCenter
    4. Choose the software package you ordered from the list
    5. Click ‘Install’

    For Mac systems:

    1. Navigate to ‘Self-Service’SelfServiceIcon
    2. Login with your CCHMC credentials.
    3. Choose the software package you ordered from the list.
    4. Click Install.

  • What should be the format of the Budget Number being used?

    Only Workday budget numbers will be accepted in Softrack.
    Enter numbers only. Do not enter any alphabets or letters even though they are included in the budget string.
    Required Information: COSTCENTER-FUND-LOS-PROGRAM
    Example: CC123456-FN12-LS12-PG123
    Please provide additional budget information if available: RESEARCH-ASSIGNEE-FUNDING SOURCE-GRANT-GIFT
    Example: RT12-012345-FS12345-GR123456000-EN12345
    When entering the GIFT information, please ensure you include the first two letters.